Bay
Capital Advisors, LLC -
Customer Information Privacy Principles -
July, 2006
Like most industries today, the financial services industry is rapidly
being shaped by technology, which is literally changing the way we
do business. To be successful in this environment, we must continue
to insure that our customers are confident that we will manage their
financial affairs expertly and confidentially.
At Bay Capital Advisors, LLC, our customers have access
to a broad range of products and services. To deliver
these products and services as effectively and conveniently
as possible, it is essential that we use technology
to manage and maintain certain customer information.
We want to assure all of our customers that whenever
information is used, it is done with discretion. The
safeguarding of customer information is an issue we
take seriously at Bay Capital Advisors, LLC. To affirm
our continuing commitment to the proper use of customer
information, we have set the following Privacy Principles.
It is these Privacy Principles that guide us in serving
the privacy needs of our customers.
1. Recognition of a Customer’s Expectation of
Privacy: At Bay Capital Advisors, LLC, we believe the
confidentiality and protection of customer information
is one of our fundamental responsibilities. And while
information is critical to providing quality service,
we recognize that one of our most important assets
is our customers’ trust. Thus, the safekeeping
of customer information is a priority for Bay Capital
Advisors, LLC.
2. Use, Collection, and Retention of Customer Information:
Bay Capital Advisors, LLC limits the use, collection,
and retention of customer information to what we believe
is necessary or useful to conduct our business, provide
quality service, and offer products, services, and
other opportunities that may be of interest to our
customers. Information collected may include, but is
not limited to: name, address, telephone number, tax
identification number, date of birth, employment status,
annual income and net worth.
3. Maintenance of Accurate Information: Bay Capital
Advisors, LLC recognizes that it must maintain accurate
customer records. Therefore, Bay Capital Advisors,
LLC has established procedures to maintain the accuracy
of customer information and to keep such information
current and complete. These procedures include responding
to requests to correct inaccurate information in a
timely manner.
4. Limiting Employee Access to Information: At Bay
Capital Advisors, LLC, employee access to personally
identifiable customer information is limited to those
with a business reason to know such information. Employees
are educated on the importance of maintaining the confidentiality
of customer information and on these Privacy Principles.
Because of the importance of these issues, Bay Capital
Advisors, LLC employees are responsible for maintaining
the confidentiality of customer information and employees
who violate these Privacy Principles will be subject
to disciplinary measures.
5. Protection of Information via Established Security
Procedures: Bay Capital Advisors, LLC recognizes that
a fundamental element of maintaining effective customer
privacy procedures is to provide reasonable protection
against the unauthorized access to customer information.
Therefore, Bay Capital Advisors, LLC has established
appropriate security standards and procedures to guard
against any unauthorized access to customer information.
6. Restrictions on the Disclosure of Customer Information:
When it comes to sharing customer information with
unaffiliated companies, Bay Capital Advisors, LLC places
strict limits on who receives specific information
about customer accounts and other personally identifiable
data. Bay Capital Advisors, LLC does NOT share information
with such companies even if they provide a product
or service that may benefit our customers.
We may share information with unaffiliated companies
that assist us in providing our products and services
to our customers; in the normal course of our business
(for example, with consumer reporting agencies and
government agencies); when legally required or permitted
in connection with fraud investigations and litigations;
in connection with acquisitions and sales; and at the
request or with the permission of a customer.
7. Maintaining Customer Privacy in Business Relationships
with Third Parties: If we provide personally identifiable
customer information to a third party with which we
have a business relationship, we will insist that the
third party keep such information confidential, consistent
with the conduct of our business relationship.
8. Disclosure of Privacy Principles to Customers:
Bay Capital Advisors, LLC recognizes and respects the
privacy expectations of our customers. We want our
customers to understand our commitment to privacy in
our use of customer information. As a result of our
commitment, we have developed these Privacy Principles
which are made readily available to our customers.
Customers who have questions about these Privacy Principles
or have a question about the privacy of their customer
information should contact Jim Flinchum, at 757-963-5699
or via email atjim@baycapitaladvice.com
These Privacy Principles apply to individuals, and
we reserve the right to change these Privacy Principles,
and any of the policies or procedures described above,
at any time without prior notice. These Privacy Principles
are for general guidance and do not constitute a contract
or create legal rights and do not modify or amend any
agreements we have with our customers.
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